Refund & Return Policy
Overview
At My Shop To Go Solutions, customer satisfaction is important to us. Our support team will make every reasonable effort to ensure your satisfaction is met.
Our return and refund policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, we may not be able to offer a full refund or exchange.
We carefully inspect products before they are shipped. If you receive a defective or damaged item, please contact us within 30 days of delivery so we can review the issue and assist you with a return, replacement, or refund where applicable.
To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging, unless the return is due to a defect or shipping damage.
Eligible Returns
Returns may be accepted in the following situations:
- The item arrived defective
- The item was damaged during shipping
- The wrong item was sent
- The item is unused, unopened, and returned within 30 days of delivery
To complete your return, we require a receipt, order number, or other proof of purchase.
Please do not send your purchase back to the manufacturer unless we instruct you to do so.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods
- Downloadable software products
- Gift cards
- Personal care or sanitary items
- Hazardous materials, flammable liquids, or gases
- Items returned damaged due to misuse, improper handling, or customer-caused damage
Refunds
Once your return is received and inspected, we will notify you by email that we have received your returned item. We will also let you know whether your refund has been approved or rejected.
If approved, your refund will be processed to your original method of payment within a reasonable number of business days.
Refunds are generally issued for defective products, damaged products, or eligible unopened returns received within the 30-day return period.
Partial Refunds
In some cases, only partial refunds may be granted, including:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
- Any item showing signs of use not related to a product defect
Late or Missing Refunds
If you have not received your refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at support@myshoptogosolutions.com.
Sale Items
Only regular priced items may be eligible for refund unless the item is defective or damaged. Sale items may not be refunded unless required by applicable law or approved by us due to product defect or shipping damage.
Exchanges
We replace items only if they are defective, damaged, or if the wrong item was shipped. If you need an exchange for the same item, please contact us at support@myshoptogosolutions.com.
Shipping Returns
If your return is approved, return instructions will be provided by our support team.
Customers may be responsible for return shipping costs unless the item was defective, damaged, or sent in error. Original shipping charges are non-refundable unless the return is due to our mistake or a confirmed defective product.
Depending on your location, the time it may take for an exchanged product to reach you may vary.
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Order Inspection and Support
We check products before they are shipped to help ensure that orders are accurate and in good condition. If there is any issue with your order, our support team will work hard to resolve it and will do its best to make sure your satisfaction level is met.
Need Help?
For questions related to returns, refunds, damaged products, or exchanges, please contact us at support@myshoptogosolutions.com.